Phone
Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern
Response time
Within one business day
(usually much faster)
For urgent issues outside business hours — you cannot log in, your data looks wrong before a deadline, the app is down — email us anyway and we will respond as quickly as we can.
Frequently asked questions
I cannot log in to the agent portal.
1. Confirm you are using your work email on file with SGF.
2. Use the "Forgot password" link on the sign-in page to reset.
3. If you still cannot get in, email support@sovereigngracefinancial.com with your full name and we will unlock you.
A sale is missing from my dashboard.
Sales posted to the #sovereign-grace-financial Slack channel sync to your dashboard once per night. If a sale you posted yesterday is not showing today, it usually means the message was missing a required field. Email support with the carrier, product, premium, and date and we will add it manually.
My milestone did not announce.
Milestones announce the morning after they are unlocked. If 24 hours have passed and yours has not posted in Slack, email support.
My weekly recap email did not arrive.
Recaps go out Monday mornings around 9:00 AM ET. Check your spam folder first. If it is not there, confirm your email on file in the Account tab. Email support if it still does not arrive.
Face ID is asking me to authenticate every time I switch apps.
That is by design. The portal contains client and commission data, so the app re-locks any time it loses focus.
I want to update my profile photo, hire date, or name.
Profile photo and name are editable from the Account tab inside the app. Hire date changes require admin approval — email support with the correct date.
I need a copy of my data or want to delete my account.
Email privacy@sovereigngracefinancial.com. See the Privacy Policy for details on your rights and our response time.
How do I download the iOS app?
The Sovereign Grace Financial iOS app is currently in private TestFlight while we finalize App Store submission. Active SGF agents will receive a TestFlight invite to the email on file once we go live. In the meantime, the portal is fully available at agents.sovereigngracefinancial.com and works as a Progressive Web App — add it to your home screen and it behaves like a native app.
"Whatever you do, work heartily, as for the Lord and not for men." — Colossians 3:23 (ESV)