This Privacy Policy explains how Sovereign Grace Financial ("SGF," "we," "us," or "our") collects, uses, and protects information when you use our website, contact us, or communicate with us by SMS text message.
1. What information we collect
We collect the information you choose to give us directly:
- Name — first and last name as you provide it.
- Email address — so we can reply to your inquiry.
- Phone number — so we can call or text you about your request.
- Message details — anything you submit through our contact form or send to us by email or text.
We do not run third-party advertising trackers, pixels, or behavioral profiling.
2. How we use the information
We use the information you provide only to:
- Respond to your inquiry.
- Provide insurance services — quote requests, appointment scheduling and reminders, and updates related to your inquiry or policy.
- Meet legal, regulatory, and record-keeping obligations that apply to a licensed insurance agency.
3. SMS text messaging and mobile information
If you provide your phone number and consent to receive text messages, we may send you SMS messages about quote requests, appointment scheduling and reminders, and service updates related to your inquiry or policy. You can opt out at any time by replying STOP. See our Terms & Conditions for full SMS terms.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How your information is stored and protected
Your information is stored on secured, encrypted servers operated by our hosting and infrastructure providers. Data in transit is protected with TLS 1.2 or higher. Access is limited to authorized personnel who need the information to serve you. We use role-based access controls, strong authentication, and industry-standard safeguards. No system is perfectly secure, but we take these obligations seriously.
5. How to request deletion
You can request a copy or deletion of the personal information we hold about you at any time by emailing ashton@sovereigngracefinancial.com. We will respond within 30 days. Residents of California, Colorado, Connecticut, and other states with comprehensive privacy laws have the same rights under those laws, and we do not discriminate against you for exercising them.
6. Children
Our services are not directed to anyone under 13, and we do not knowingly collect information from children.
7. Changes to this policy
If we make material changes, we will update the "Last updated" date above.
8. Contact
Sovereign Grace Financial
500 N Hurstbourne Pkwy, Suite 325, Louisville, KY 40222
Phone: (502) 296-0720
Email: ashton@sovereigngracefinancial.com
"Commit your work to the Lord, and your plans will be established." — Proverbs 16:3 (ESV)